“Life is 10% what happens to you and 90% how you react to it.” ~ Charles R. Swindoll
Having one of the most efficient state-of-the-art “collection software” suites in the country, and an enviable turn around and collection rate in the industry, is totally deliberate.
Successful companies stay ‘in the know’ and keep careful tabs on their performance, in order to provide the best care and solutions to their customers.
Part of the ‘total’ care we provide is understanding that we must analyze to actualize and, much of this is based on analysis of TCS data.
In 2012, Romaine joined Total Credit Services Limited as a Debt Collector. Two years later he was promoted to the post of Assistant Manager with responsibility for optimizing performance by analyzing collection data and processes to keep us current. In 2017 Romaine continued along the path of success with a further promotion to the post of Acting Manager and was subsequently confirmed in the position of Loan Recovery Manager in 2020. His goal is to keep our clients’ needs front and center by ensuring that we deliver accordingly.
Romaine holds a Bachelors in Accounting and in his spare time he enjoys reading widely on success and relaxing with his family.